At Venklo LLC, we are committed to providing you with a smooth and satisfying shopping experience.
If you’re not fully satisfied with your purchase, our return and exchange policies are designed to make the process quick and hassle-free.
1. Return Policy
Eligibility for Returns:
- Returns must be initiated within 30 days of the delivery date.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products — including perishable goods, custom-made items, and personal care products — are not eligible for return.
How to Return:
- Contact our customer support team at sales@venklo.com.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Shipping Fees:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective/damaged item.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds:
- Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 14–21 business days.
2. Exchange Policy
Eligibility for Exchanges:
- Exchanges are accepted within 30 days of the delivery date.
- Items must be unused, unworn, and in original packaging.
How to Exchange:
- Contact our support team at info@venklo.com or sales@venklo.com.
- Provide your order number, the item(s) for exchange, and the reason for the request.
- Our team will guide you through the exchange process and provide shipping instructions.
Shipping Fees:
- The customer is responsible for return shipping of the original item.
- Venklo LLC will cover the shipping costs for the replacement item.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift cards
- Downloadable software or digital products
- Certain health and personal care items
- Perishable products (e.g., food, flowers)
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately.
We will promptly resolve the issue by either issuing a refund or sending a replacement, depending on your preference and product availability.
5. Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at:
Venklo LLC
👤 Owner: JARRAR ALI
📞 Phone: +1 (512) 325 7858
📧 General Inquiries: info@venklo.com
Thank you for shopping with Venklo LLC.
Your satisfaction is our priority, and we’re always here to help.